Crisis and Multi-Issue Intervention
Crisis Hotlines-Top Resources
211 provides comprehensive information service that is designed to assist all segments of the general population. 2-1-1 Helpline manages a database of community resources consisting of health and human service providers, non-profits, educational programs, support & civic groups, and local, city and county services for a five-county area. Contact them by dialing 2-1-1 (or 800-346-2211)
Social worker referral service in English and Spanish. Contact them at (800) 652-0155.
The Samaritans (NYC-based)
Samaritans completely confidential 24-hour crisis response hotline, staffed by professionally trained volunteers who have responded to over 1 million calls, provides immediately accessible ongoing emotional support to those who are in distress or suicidal. Calls are anonymous–they do not utilize caller i.d. or call tracking. 24/7 Hotline: (212)-673-3000
Call 1-800-273-8255 (24/7). You may call for yourself or on behalf of another person.
1-800-LIFENET, a confidential, toll-free help line for New York City residents, is operated by the Mental Health Association of New York City (www.mhaofnyc.org) in partnership with the New York City Department of Health and Mental Hygiene. Trained mental health counselors are on the line. Alternate numbers are available for Spanish and Chinese callers.
The NYC Youthline (800) 246-4646, staffed by trained “listeners” between the ages of 16-24, gives callers information in several languages on nearby youth programs and provides crisis intervention services. 152 different languages.
Report a Child in Danger
Child abuse and neglect reports can be made 24 hours a day, 7 days a week through the Child Abuse and Maltreatment Hotline (800) 342-3720. If a child is in immediate danger, call 911.
NYC Victim Information and Notification Everyday (VINE) Program
The New York City Police Department (NYPD) has a hotline for victims of crimes concerned about the custody status of the person charged in their cases: (888) VINE4NY
Emergency Financial Assistance
Home Energy Assistance Program (HEAP)-1-800-342-3009
For referrals to grants to help with cost of heating a home through the HEAP program.
For homebound HEAP applicants 212-331-3150
NEDAP’s NYC Financial Rights Hotline-212.925.4929
Assists with issues with debt, credit and frozen bank accounts. Can be reached Tuesday & Wednesday 12pm-3pm and Thursday 12pm-2pm. Find more information here.
Emergency Food Assistance
Women, Infants, Children (WIC)-1-800-522-5006
Nutritious food supplements for qualifying families
Senior Citizen Nutrition Programs- (311) 212.442.1000
Information on organization that provide meals for the homebound elderly (60+).
Food and Nutrition Program (FAN)
Nutritional supplements to women and children.
Queens Location: Services in Spanish, Russian, Chinese, and Korean. Tuesday-Friday 7am-2pm, Every other Monday 9am-4pm, Every other Saturday 7am-2pm. 9129 143 Street (corner of Archer Avenue) Jamaica, NY, 11435.
Brooklyn Location: Every other Monday 9am-4pm, Tueday-Friday, 7am-3pm
Food and Hunger Hotline-(866) 888-8777
Connects caller with food pantries, soup kitchens, etc.
Food Stamp Program 1-866-FOOD-NYC
For information about Food Stamp eligibility call FoodChange-877-472-8411 For Expedited Food Stamps: 1-800-342-3009
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